FAQ on Studio Photography

All negatives of photographs taken remain the property of Serangoon Broadway. As such, we regret that we are unable to release the negatives to you.

As our photographs are taken with film, we are unable to provide a digital copy of your photos. We regret any inconvenience caused.

Simply contact our friendly customer service staff at 6293 3998 to arrange for a photography session.

To avoid disappointment, please make a booking for your session at least one week in advance. However, as our studios are usually fully booked on weekends, if you prefer a weekend session, please book at least two weeks to a month in advance to get your preferred timing. It would be best to make a booking as early as possible!

Graduations are formal ceremonies, and in order to capture the appropriate sentiment, it is imperative that the graduate dresses formally. It is strongly recommended that the graduate be dressed in white top and black bottom, in order for the attire to complement the faculty hood. For males who are not gowned, please be dressed in a jacket, light-coloured long-sleeved shirt and black pants. Females who are not gowned should be dressed in your best bright outfit.

Yes, we do. In fact, we have a passionate team of in-house make-up artists and stylists who will go the extra mile to help you look your best for the shoot.

Based on our years of experience and research, we found that the image quality of digital photographs does not match up to photographs taken by film. Despite the high costs of films, we choose the usage of film photography to fulfil our commitment in providing only the best quality products.

Our largest studio can accommodate up to 60 people for a shoot.

Depending on the number of photographs to be taken, the session may last from one to one and a half hours on average.

The number of shots taken will depend on the photography package that is selected. You should have at least four to five samples per package for your selection.

To ensure that you have sufficient samples to choose for a perfect portrait, we always take at least four to five shots per setting. This involves tremendous effort and time from our professional photographers as well as significant material cost of films used and samples printed. As such, we apologise that we are unable to fulfil this request and we will only take photos upon a confirmed order, regardless of the size.

With our extensive experience and wide range of props and backdrop, we have the versatility to accommodate all styles. Please do let us know your preference.

We have a wide array of backdrops to choose from, ranging from contemporary plain backdrops to historical, modern and even fantasy. Please feel free to discuss your desired style and setting with us.

Yes, you can! Our dedicated team of photographers and stylists will work with you for a portrait styled to your exact specifications.

Yes, we do. Our diverse collection of props is constantly updated, giving you a wide choice of fresh and modern settings. The “Graduation with our Giant Bear” set-up is currently one of our most popular themes.

If you wish to include a favourite item or object, just bring it along and we will work out the best way to style the shoot for you.

Of course, you can!

You will be able to receive samples 10 days after the photography session, and you can collect the framed photographs two months after you have selected the photographs.

You may choose to bring the samples home to select the photograph together with your family members and friends. After your selection and prior to proceeding with the print, our customer service staff will be on hand to offer our professional opinions on your selection to assist you in choosing the best shot.

Yes. Upon selection of the desired photograph, we will perform touch-ups on the negative to further enhance the quality of the picture. Our team of experts will also use advanced software to correct any minor flaws to bring out the best in your photo.

Yes, you are free to choose the frame from our wide selection of more than 50 frames with different styles. Frame selection is done after you have selected the photograph so that the frame selected will complement the photograph.

As we safe-keep the negatives of your selected photographs, we are able to provide re-prints of your photographs. The time taken for re-printing is dependent on the size of the re-print.

In order to assure our clients of our long-term service, we store all negatives throughout their lifespan.

It is recommended that the photograph be cleaned every one to two months with a piece of damp cloth. Please avoid placing the photograph in direct sunlight to prevent fading.

Photographs are an important memento, and we strive to ensure that your portraits will bring years of everlasting joy. However, after viewing the samples, should you be in any way dissatisfied with the way your photo turned out, just let us know and we will arrange for a re-shoot at no additional cost. This is the Serangoon Broadway 100% satisfaction guarantee.

We accept payments made via cash, NETS and credit card (Mastercard and Visa).

An initial deposit of $100 is required upon a confirmed booking. Full payment is collectible on the actual day of the photo-shoot.

Yes, we do on-site and outdoor photography and videography as well. Please feel free to call us for a no-obligation quotation.

Yes, we are able to arrange for delivery of your photographs to an overseas address. However, please note that we cannot cover the courier charges, and the charges must be borne by you.

We regret that the use of personal camera and photographic equipment is strictly prohibited in our studio premises.

Please send your question to sales@serangoonbroadway.com or contact us at 6293 3998.